Customer Support
1. Questions about orders
1.1 How do I know that my order has arrived safely?
Once you become a place your order data in our customer database and an e-mail sent to info@ledlightdirect.

Also, you will see a confirmation on your screen that the order is placed. If you have completed your order by email confirming e-mail address so that you know that the order is received by us. Enter always an email address.

1.2 I now wait more than a week and have not received anything?
Orders are, if in stock, delivered within a maximum of three days. We ship our orders in most cases by carriers BPost (Standard) or DHL.

If the carrier at your door and you have not been found at home is a note you thrown in the bus information. If delivered by BPost you the next day to go pick up your package at the nearest Post Point of BPost. DHL will at first offer leave a note where a phone number on it so you can make an appointment with DHL for a subsequent offer of the package.

If you are unsure whether DHL has been at the door or you've had a note on the bus please call us so we can see through DHL Track & Trace of how and where the parcel is situated.

1.3 Where should I look for when the carrier is on the door?
Most importantly, the reception control. Make sure that the boxes are visibly damaged. In such cases it is important that the carrier this point and agree how to act, or to reject the damaged package.

Check if a box has been opened. Note that for example, no blank tape stuck. When a suspicion of this report this immediately to the carrier. The above items are important because in misconduct BPost or DHL rejects the justification of the state of affairs and there is no question of any damage within the insurance.

1,4 When can I expect my order?
If you order LedLightDirect you can expect your order within a maximum of three working days. Note: This is going to work days, so weekends and holidays are excluded.

Orders are subject to prepayment, if in our stock, sent on the day the payment is received by us.

2 Ask about warranties and returns

2.1 What about the warranty of the purchased items?
All delivered items subject to a manufacturer. The enclosed invoice is your warranty for the items listed on this invoice.

2.2 Can I return a defective device?
After you have submitted an application for this and received an RMA number from us, please return the defective unit or bring in depot LedLightDirect. We ensure rapid processing. The shipping costs for your account. Too low stamped packages will not be accepted by us.

2.3 can I exchange an item ordered wrong with me?

In case of return must be returned within 14 days, undamaged and in original undamaged packaging. Pack the article always in a separate box!

Damaged, incomplete or defective and articles and their packing methods accepted by us!
Always contact LedLightDirect before items to be returned so that we can notify the proper instructions for return.

2.4 Cooling-Off Period

You have the right to cancel your order until 14 days after receipt without giving any reason. You have canceled again after 14 days to send your product back. You will then be credited with the total amount, including shipping. If you have chosen a different carrier than specified standard, the shipping charges are not credited.

Only the costs for the return of your home to the shop his own expense. If you use your right of withdrawal, return the product with all accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur be returned. To exercise this right, please contact us via [email protected]

We will then order amount owed within 14 days after registration of your return refund if the product has been received in good order return. "

3 Other questions

3.1, we buy account with you?
For multiple orders can you accept as a regular customer making buying on credit is made available to you. Please contact us.

3.2 We are clients of you but can not (more) login.
You can contact us about your credentials. These are strictly personal.

3.3 Where I login as a customer, I can not buy on account with you?
You can contact us about your customer data and why when you buy on credit is not on.

3.4 What is the warranty period on the product?
These vary from two to 10 years depending on the product.
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