General terms & conditions

Terms and conditions for online purchases

Article 1 – subject matter and scope

The present general sales conditions determine the rights and obligations of the parties in the context of sale of products via the Internet site Led Light Direct, available on the address The present general conditions only manage the sale of products that get introduced on the Site.

The General conditions are concluded between, on the one hand, the company/natural person (BTW BE0562 985 129), with registered office at Duifhuisstraat 19B2, 2300 Turnhout, Belgium, hereinafter referred to as the "seller", and on the other hand, the person who wishes to consult the Site and wish to make a purchase, hereinafter referred to as the "customer". The customer and the seller are hereinafter jointly the "parties". The parties agree that their relations are governed exclusively by these general terms and conditions, unless agreed otherwise.

Every order of a Product or service that is offered on the Site, assumes the prior consultation and the express acceptance by the customer of these general conditions, without, however, a condition linked to this acceptance is a written signature because of the customer. In accordance with the legal provisions in force in Belgium on electronic signatures, the seller can the order from the customer via the offered modalities (see article 2.3) consider as an electronic signature with the same value as a handwritten signature, with the resultant contractual consequences.

The customer who orders a Product on the Site, must have the full legal capacity.

The seller reserves the right to change the terms and conditions and inform the new version available to the Users through the Site.

Article 2 – protection of privacy

Led Light Direct stresses its commitment to the trust you place in her, carefully to respect and to this end the legal obligations on the protection of privacy. Therefore, you as customer has a right of access, modification, correction and deletion of the data concerning you, you may exercise that right by contacting us by letter at the address, Duifhuisstraat 19B2, 2300 Turnhout, via email at the address [email protected] or by phone at + 32 (0) 14/704 603.

Article 3 – Modalities for online purchases

Purchase price of the Product or the service:
The price of each Product or service that is sold on the Site, is presented in Euro, VAT included. This price does not include delivery costs, which are borne by the customer. The products will be invoiced on the basis of the price in force at the time of the confirmation of the order, even if the seller changes its prices after the sale.

Delivery costs:
When ordering, the customer undertakes, on top of the purchase price of the products ordered, the delivery fees. The cost will be invoiced on the basis of the rates in force at the time of the confirmation of the order, even if these costs would be changed after purchase. These costs are not refunded to the client if he returns his order by virtue of his right of withdrawal or the legal guarantees as provided for in article 6 or article 7 of these general terms and conditions

Placing order:
To place an order, the Customer must complete the order form that is made available to them at the Site or send an email to the address [email protected] or by telephone to execute his order; through these way he will also have to provide the information necessary for the transaction. The seller is not liable for the consequences arising from the transmission of incorrect information. By placing an order the customer agrees to the scope of these general conditions and he connects the scope of total payment amount to be paid.

The data stored by the seller make it evidence of contractual relations between the parties.

The seller reserves the right to cancel any order or delivery in case of existing dispute with the customer, non-payment of the total amount or a portion of it at a previous order or refused by the banking institutions to the payment by credit card. In this case, the liability of the seller will not be compromised.

The customer can cancel his order as long as it was not sent. The order will then be cancelled immediately, as well as the request for payment if the payment has not yet been carried out. If the seller has already received the payment, the customer will be refunded the full purchase price. After the delivery of the purchased products, the customer can no longer cancel the order, but will he be able to exercise his right of withdrawal (see article 6).

Article 4 – Terms of payment

For the payment of the Purchases, the customer has the choice of different payment methods:

  • By bank transfer
  • Through PayPal

The validity of the payment is confirmed or not after verification with the issuing bank. If the payment is confirmed, the depreciation will take place in accordance with the terms and conditions agreed with the bank that issued the card. The product (s) remain the property of the seller until full payment has not been received by the seller.

The liability of the seller may not be in jeopardy for inconveniences or damage inherent in the use of the Internet work (for example: computer virus).

Article 5 – shipping and delivery times

The delivery of the Product (s) that are the subject of the transaction, is performed by the seller, anywhere in Belgium. The seller shall use its best efforts to ensure that the order to the address specified by the customer will be sent within days of confirmation of the order. The delivery person will focus on the address specified by the customer between 8 am and 6 pm, during working days, and will the parcel to the addressee or to any other person present at the specified address. In case of absence, a message will be left in the mailbox with information about the procedure to be followed. It is then up to the client to his pack to take away or to contact the delivery person to a new delivery mode of the package to be agreed. If the customer is not a new delivery settles within a period of 2 weeks after the first arrival of the order, or if he is absent in this new delivery, the order will automatically be returned to the seller. In this case, any additional delivery costs of the customer be required.

Each delivery shall be deemed to have been carried out as soon as the product is taken by the customer in receipt, with automatic transfer of risk to the customer. The receipt will be prepared by the delivery boy.

At the reception of his parcel, the customer must check the quality of its purchase and he has the right to formulate any complaints by virtue of his right of withdrawal or the legal guarantees, as provided for in article 6 or article 7 of these general conditions. He may also refuse the package if it is clear that it was opened or if the obvious traces of damage, due to negligence during the delivery. In this second case, the complaints are communicated to the seller within three working days after delivery of the packet.

Article 6 – Right of withdrawal and return modalities

The consumer has the right to inform the company that he renounces his purchase, without penalty and without giving any reason, within a period of fifteen (15) calendar days, counting from the day following the day of delivery of the goods or on the conclusion of the service agreement, in accordance with the provisions of the law of 6 APRIL 2010 on market practices and consumer protection. Counting from the Customer by the expressed intention to all or part of his order, he has a period of 10 calendar days to return the Products to the seller. Failure to comply with this term, the customer will appalled of his right of withdrawal and will be regarded as final his order.

The products shall be made to the following address: Steenweg op Zeven donk 281 B6, Turnhout. The customer may choose the delivery method, but need to know that the costs and risks associated with the return shipment of the package will be on the customers risk, and that he must keep proof of shipping.

In case the Customer exercises his right of withdrawal, the Seller shall undertake, after control of the returned items (see article 6.5.), the purchase price to the customer to deposit at the latest within thirty (30) calendar days from receipt by the seller of the returned package, delivery costs not included.

Modalities of repayment:
If the customer has paid his order by credit card, a credit will be performed on the credit card used by the customer for the value of the purchase price of the returned items. The refund to the Customer is done in accordance with the terms and conditions agreed with the bank that issues the card. If the customer uses a different payment method, the refund will be paid by bank transfer be performed on the account number provided to the seller. The seller declines any responsibility in the case of invalid reimbursement caused by an incorrect entry from the account number by the customer.

The customer will not be able to exercise this right of withdrawal if the delivered products clearly were used, polluted, and/or damaged or if there are missing pieces. The product (s) must be returned in their original packaging, with all the accompanying documents and accessories. If the returned items to the above mentioned reasons not be accepted, the customer will have to take it back without refund.

Article 7 – Statutory warranty
To the extent that the Customer has the capacity as consumers and as far as the product is a consumption good, enjoy the customer of the legal guarantee for any lack of conformity of the delivered products, in accordance with Belgian law in force and for a period of two years from delivery. Any defect that within a period of 6 months after delivery, will be regarded as the original default. After this period of 6 months should the seller may, where the circumstances give rise to dispute the fact that the lack of conformity was present already in the supply of the product. If compliance with the warranty terms and conditions, customer may replace the item at no extra cost, within a reasonable time and depending on the availability of similar articles, or the refund of the purchase price, requirements. The seller reserves the right to Exchange or to refuse the refund of the item under warranty, if it transpires that the article is not according to the instructions is used or in the case of misuse by the customer.

Unlike the right of withdrawal (see article 6), the seller will return to the customer the cost of the item for which the latter job has done on the legal warranty, refund, as far as the return shipment is carried out by the delivery person chosen by the seller and the item the subject can be part of an Exchange or refund (see article 7.1). In the case of Exchange will also supply at the expense of the seller.

Article 8 – Disputes

These general conditions are governed by Belgian law. Any dispute for which no friendly solution could be found, falls under the exclusive jurisdiction of the courts of the judicial of Turnhout.

The exchanges between both parties, retained by the seller, will be considered as evidence may be taken into consideration.

These general terms and conditions constitute a contract between the two parties as a whole. We aim to update in accordance with the Belgian legal changes that might have an impact on these conditions. However, it may happen that one or more articles under a law, a rule or at final decision of a Court of competent jurisdiction, be declared invalid. In this case, the remaining conditions nevertheless remain in full force and effect.

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